FAQ

Ans. Our ingredients are 100% safe, clean and hygienic.We are certified by FSSAI and adhere strictly to their guidelines.

Ans. All deliveries are done in one-hour time slots. Your order will be delivered at any point within that time slot.

Ans. We are a Chennai-based company and our corporate office is located at Ashok Nagar

Ans. Yes all the vegetables are freshly cut and cleaned.

Ans. Yes, if you have placed your order within the past 30 mins. Please allow us to check with the concerned department regarding the status of your order and call you back with possibilities.

Ans. All our Ingredients are sourced directly from licensed vendors and the farmers on daily basis and are completely fresh. We thoroughly inspect each and every ingredient at their source of supply and procure only when they match our strict quality standards.

Ans. Yes. All our Ingredients areready to cook and you can prepare your favourite meal by simply following the cooking recipe supplied with the ingredients

Ans. You may choose to pay by cash/credit or debit cards at the time of delivery. Alternatively, you may also place your order online and pay in advance for the same.

Ans. We assure you that you will like our products once you try. Since ours is a highly perishable product we will not be able to entertain any returns. However, in case of any dissatisfaction with our product; please feel free to get in touch with us. We will be able to give you an Instant replacement.

Ans. We accept all credit/debit cards.

Ans. No, currently we don’t.

Ans. You may choose to place your order online and pay for it through our safe payment gateways.

Ans. Please feel free to register your feedbacks/concerns/appreciations and/or complaints at Support@fipola.in.

Ans. You can call us or email us.

Ans. In case of a delay, our customer support team will keep you updated about your delivery.

Ans. All our orders are same day delivery – We can also offer you future day deliveries

Ans. Yes, we charge a nominal Rs.25 as delivery charges

Ans. Yes, you will receive a system generated Order Number via SMS/ E-mail on registered mobile number/E-mail ID.

Ans. There is no minimum order. You just have to order what you want and we deliver it to your doorstep.

GST is applicable only for selective commodities.

Yes, we have received the Global SSL (Secured socket layer) certification that ensures all the payments made to www.edaiya.com through website and app are safe and secure.